Heathcare Customer Service Call Center Rep: Start date: SEPTEM
Start date:
September 2023Status:
Full-Time, benefits eligible after 90 days37.
5 hours/weekWith competitive benefits and a great work-life balance, Cobalt Benefits Group is the perfect organization to call home for years to come!The ideal candidate will have a background in health-care and call-center experience, along with a can-do attitude and an affinity to provide top notch service to our members, clients, and partners.
The Customer Service Representative will be responsible for answering phone calls relating to a wide range of healthcare and employee-benefit questions from both members and providers in a professional and courteous manner.
Primary
Responsibilities:
Review and resolve benefit questions pertaining to medical, dental, vision, flexible spending, and COBRA products in a one call resolution approach.
Research specific claims processing issues and educate callers related to resolution utilizing internal subject matter experts.
Act as the primary resource for various clients including members, providers, employer groups and more.
Express with urgency and professionalism when handling all inquires.
Required
Qualifications:
Associates degree or at least 1 year of CSR experience in a healthcare or insurance industry preferred Working knowledge of Microsoft Word, Excel and Outlook Demonstrated telephonic customer service experience Knowledge or familiarity with medical terminology Third-party administrator or health insurance experience strongly desired Ability to speak Spanish a plus
Benefits:
After successful completion of a 90-day waiting period, new hires are eligible to participate in:
Medical, dental, and vision insurance Basic Life and AD&D Short- and Long-Term Disability Flexible Spending Accounts 401(k) Retirement Plan with up to 6% employer-match Paid Parental Leave PI227864960 Recommended Skills Call Centers Claim Processing Customer Service Health Care Medical Terminology Microsoft Excel Estimated Salary: $20 to $28 per hour based on qualifications.
September 2023Status:
Full-Time, benefits eligible after 90 days37.
5 hours/weekWith competitive benefits and a great work-life balance, Cobalt Benefits Group is the perfect organization to call home for years to come!The ideal candidate will have a background in health-care and call-center experience, along with a can-do attitude and an affinity to provide top notch service to our members, clients, and partners.
The Customer Service Representative will be responsible for answering phone calls relating to a wide range of healthcare and employee-benefit questions from both members and providers in a professional and courteous manner.
Primary
Responsibilities:
Review and resolve benefit questions pertaining to medical, dental, vision, flexible spending, and COBRA products in a one call resolution approach.
Research specific claims processing issues and educate callers related to resolution utilizing internal subject matter experts.
Act as the primary resource for various clients including members, providers, employer groups and more.
Express with urgency and professionalism when handling all inquires.
Required
Qualifications:
Associates degree or at least 1 year of CSR experience in a healthcare or insurance industry preferred Working knowledge of Microsoft Word, Excel and Outlook Demonstrated telephonic customer service experience Knowledge or familiarity with medical terminology Third-party administrator or health insurance experience strongly desired Ability to speak Spanish a plus
Benefits:
After successful completion of a 90-day waiting period, new hires are eligible to participate in:
Medical, dental, and vision insurance Basic Life and AD&D Short- and Long-Term Disability Flexible Spending Accounts 401(k) Retirement Plan with up to 6% employer-match Paid Parental Leave PI227864960 Recommended Skills Call Centers Claim Processing Customer Service Health Care Medical Terminology Microsoft Excel Estimated Salary: $20 to $28 per hour based on qualifications.
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